1. PRODUCT TYPE AND WARRANTY PERIOD

For Product(s) You purchased, the warranty period is as follows:

*Each warranty period commences from the installation date of the Product.
*The warranty period may differ depending on the promotion applicable to the Product at the time of purchase.

For Product(s) You rented, the warranty period is as follows:

*The Rental Period is as stipulated in Your Sales Order Form/Corporate Rental Agreement with Us.

For Product(s) under a service package You subscribed, the warranty period is as follows:

*The Service Period is as stipulated in Your Service Application Form/Service Package Agreement with Us.

2. WHAT IS COVERED AND NOT COVERED/EXCLUDED UNDER THIS WARRANTY

WHAT IS COVERED

This Warranty only covers Product issues caused solely by defects in material or workmanship during ordinary consumer use.

WHAT IS NOT COVERED/EXCLUDED

This Warranty does not cover/excludes Product issues caused by or as a result of any other reasons; or under any other circumstances, including but not limited to:

General (applicable to all Product types):

1. cosmetic damage including scratches, dents, chips, and other damage/imperfection to the Product finishes upon installation;


2. normal wear and tear or otherwise due to the normal aging of the Product, including its parts or accessories;


3. Product wherein its original serial numbers have been removed, altered, defaced or not readily determined;


4. acts of God, flood, fire, lightning or other natural disasters, wars, abnormal voltage output/unexpected surge in electrical power or other events/causes beyond Coway’s control;


5. misuse, abuse, improper or incorrect use or operation of the Product, including its parts, or other activities inconsistent with the Product’s user manual or contradictory to the technical specifications relating to the Product;


6. unauthorized repairs, modifications, disassembly, variations or adjustments to the Product or installation, relocation or removal of the Product by You or a third party not authorised by Coway;


7. the use of non-genuine Coway filters, parts or accessories;


8. failure to make proper routine or preventive maintenance of the Product (e.g. replacement of consumable parts including water or air filters (where applicable), or cleaning of the Product);


9. mechanical or electrical damage to the Product resulting from incorrect installation, configuration, usage, inadequate or improper voltage or current;


10. any negligence or mishandling by You or a third party not authorised by Coway;


11. damage or malfunction caused by pets, animals, and/or pests, or resulting from their presence or involvement;


12. damage or malfunction that arise due to changes in the use of Your premises/location after the installation of the Product and which impact the suitability of the premises/location where the Product is installed;




More specifically for water-related Products (Water Purifiers, Bidets, Water Softeners, Outdoor Water Filters (POEs) etc.):

13. environmental factors of the location where the Product was/is installed, including but not limited to, the local water source/supply characteristics that vary over time and by different geographical region;


14. damage resulting from leaky, broken, worn-out, frozen, improperly installed, unsecured water pipes or its connecting parts, restricted drain lines, inadequate or interrupted water supply;


15. water leakage or damage caused by Your use of other appliances with the Product including a dishwasher, ice-maker for refrigerator, faucet or any of its connecting parts;


16. damage to floor caused by water leakage from cock and gutter due to failure to make proper routine or preventive maintenance;




More specifically for air-related Products (Air Purifiers and Air Conditioners):

17. damage or malfunction caused by exposure to chemical substances, oil mist, excessive heat, excessive dust or any other corrosive surroundings/environment;


18. damage caused by inadequate or interrupted supply of air;


19. malfunction or reduced performance (including cooling performance vis-a-vis Air Conditioners) due to Your failure to adhere to installation recommendations, including but not limited to room size and positioning/location of the Product or its parts;


20. where used for industrial purpose(s);




More specifically for Mattresses and/or Bedframes:

21. firmness and/or comfort preference;


22. cosmetic damage including scratches, dents, stains on/discoloration to the fabric, soiling, fluid penetration, infestation, tears, loose threads, burn marks, fungus or mould on the Product;


23. damage/injury caused by insects such as mites, bugs or wood worms;


24. surface deterioration, discoloration or softening of filling composites caused by exposure to sunlight, contamination of solvents or chemical substances;


25. mattress sagging measuring less than 1.5” (without load) and damage caused by the usage of improper bedframe;


26. where used for commercial or industrial purpose(s);




More specifically for Massage Chairs:

27. comfort or strength of massage preference;


28. surface deterioration, discoloration or softening of filling composites caused by exposure to sunlight, contamination of solvents or chemical substances;


29. where used for commercial or industrial purpose(s).

The costs for repair services, including cost of parts, labour charges and transportation costs under these excluded reasons/circumstances shall be solely borne by You.

3. HOW TO SUBMIT A WARRANTY CLAIM

To submit a Warranty claim, contact Us via:

1. Our toll-free Careline at 1800-888-111; or
2. Log in to www.coway.com.my, and:
1. send Us an enquiry; or
2. chat live with Our operator.

Monday-Friday: 9:00am-6:00pm / Saturday: 9:00am-1:00pm / Sunday: Closed

To obtain Warranty related services, Your claim must be properly submitted during the Warranty Period and not more than thirty (30) days from the date of discovery of a defect. Your claim shall be supported by a brief description of the incident/alleged defect(s), including proof of the alleged defect(s) (i.e. photos/videos). You must punctually permit Coway’s representative/authorized technician to inspect and conduct diagnostic tests on the Product to determine the cause of the alleged defect(s). Coway's determination of cause of defect shall be final and conclusive. If Coway determines that the Product contains a defect in material or workmanship, Coway will, at its discretion, either repair or replace the defective component(s)/part(s), or the Product. If Coway decides to repair or replace the Product, We will make arrangements for Our authorized technician to visit Your premises to perform the repairs, or to dismantle the Product and install a replacement Product, as the case may be.

4. LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COWAY SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES (EITHER IN CONTRACT OR TORT), INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES (INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE), ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE PRODUCTS OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS ON THE PRODUCTS. UNDER NO CIRCUMSTANCES SHALL COWAY BE LIABLE FOR AN AMOUNT GREATER THAN THE ACTUAL PURCHASE PRICE/RENTAL FEES OF THE PRODUCTS OR SERVICE PACKAGE FEES, AS THE CASE MAY BE.

ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHETHER BY WAY OF STATUTE, COMMON LAW OR OTHERWISE ARE EXCLUDED.

THIS WARRANTY DOES NOT COVER MINOR IMPERFECTIONS IN THE PRODUCTS THAT MEET DESIGN SPECIFICATIONS OR IMPERFECTIONS THAT DO NOT MATERIALLY ALTER THE FUNCTIONALITY OF THE PRODUCTS. WE MAKE NO SATISFACTION GUARANTEES, PERFORMANCE GUARANTEES, RISK FREE GUARANTEES OR ERROR FREE GUARANTEES.

THE FOREGOING LIMITATIONS SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS.

5. GOVERNING LAW

This Warranty shall be governed by, construed and interpreted under, the laws of Malaysia without giving effect to principles of conflicts or choice of law.

6. GENERAL

For the avoidance of doubt, this Warranty shall not extend to anyone other than the original purchaser/rental customer of the Product or subscriber of our service package vis-à-vis the Product, as the case may be; and states Your exclusive remedy.

We reserve the right to vary the coverage or refuse to cover Products which in Our records indicate have reached their "End-of-Life".

No reseller, agent or employee of Coway is authorized to make any modifications, extensions, or additions to this Warranty, unless and until officially published in Our official website (www.coway.com.my).

If any terms of this Warranty are declared void or unenforceable by applicable law, such terms shall be limited or eliminated to the minimum extent necessary and replaced with valid terms that best embody the intent of these terms, so that these terms remain in full force and effect.

We reserve the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.