ENQUIRY FORM
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Answer:
You may contact us via
Toll-free Line: 1800-888-111
[Business Hours: Monday to Friday, 9am–8pm; Saturday and Sunday, 9am–4pm]
[Closed on public holidays.]
Help Desk
[Business Hours: Monday to Friday, 9am–6pm]
[Closed on Saturday, Sunday and public holidays.]
Coway Official Facebook Page
[Business Hours: Monday to Friday, 9am–6pm]
[Closed on Saturday, Sunday and public holidays.]
Answer:
Coway Malaysia operates nationwide, so you can easily find us in every state. Find us here.
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No. You are not required to pay any labour fees unless your service warranty membership has expired. You have the option to renew your membership for 1 or 2 years and you won’t have to pay for any charges thereafter.
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Our product information is readily available at:
If you need more information, call us or leave us your number and we will call you!
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There are two ways to own a Coway product—Rental and Outright Purchase:
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By subscribing to our Service Package, you are entitled to CODY's periodic maintenance service (Heart Service) which includes filter change and sanitation. All types of repairs (After Service) will be provided by Coway Technician (CT) and the spare parts will also come at no extra cost.
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Simply provide us your details here and our service team will contact you as soon as possible for your renewal request. You may also contact your respective CODY for service package renewal assistance.
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The service period varies for each category of Coway product:
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A processing fee of RM 10 will be charged if you’re not using auto debit (Depending on the order number).
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You may contact our Call Centre team via our toll-free line: 1800-888-111.
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On the 1st week of the month, usually between 3rd and 5th (Varies depending on the bank).
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When the rental payment fails to be deducted from your account, a Rental Handling Fee of RM10 will be charged.
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There could be a number of reasons as to why you are still receiving the SMS despite having submitted the auto debit form:
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If your bill has been overdue for 3 months, your auto debit account will automatically be reverted back to regular payment mode. If you still wish to proceed with auto debit mode, kindly provide us with your card number, expiry date, issuing bank and card type to proceed.
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Payments made by a customer in respect of service membership fees, monthly rental fees and other fees or payments are refundable provided that there has been an overpayment.
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Customers may contact our sales agents, service agents or Careline for a refund. Upon receiving a refund request from a customer, Coway will process the refund within the time stipulated below:
| Mode of Payment* | Refund Time Frame |
| FPX | 14 days |
| Debit / Credit Card | 30 days |
| Others | 30 days |
*Refunds are issued based on the customer’s payment method, unless otherwise requested by the customer.
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Service tax is a single-stage tax charged on to any taxable services provided by registered businesses in Malaysia. You may obtain further information about Service Tax from the official website of Royal Malaysian Customs Department at https://mysst.customs.gov.my/.
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Yes. The Service Tax registration number for Coway (Malaysia) Sdn Bhd is W10-2403-32000472.
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The Government of Malaysia has recently expanded the scope of Service Tax to include maintenance and repair services, along with other services.
Effective 1 April 2024, the new purchase of Coway service packages for the following product categories and labour charges (including product relocation) are subject to 8% Service Tax:
