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Service System > Overview
The People behind our Service System:
Coway Technician (CT)
• Installation
• After Service (A/S)
Coway Lady (Cody)
• Bi-monthly sanitation service & product maintenance
Service Technician (ST)
• Changing filters according to each filter life span
• Concern about customers needs & satisfaction
Who is Coway Technician (CT) / Coway Lady (Cody) / Service Technician (ST)
Product Inspector, based on technical skill
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CODY & ST provides ‘Before Service’ which is periodical filter changing and maintenance with well-trained technical skill. |
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Interactive Reporter, between customer and company
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After CODY checks customer satisfaction and collects customer’s opinion and needs about provided service, CODY reports the information to company. |
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CODY communicates face-to-face with customer, providing the information from company. |
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Service Specialist, creating idea about service
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Based on experience with customer, CODY creates and proposes better ways to provide service to customer. |
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Below is the Flow Chart from Sales order to Installation / services.
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